Return & Refund Policy
We offer a 3-day return policy only in the case of a broken or damaged watch.
To be eligible for a return, you must record a clear unboxing video from start to finish (without any cuts).
Returns will not be accepted without an unboxing video as proof.
Once verified, we will arrange for a replacement or refund as per your preference.
At WatchAuras, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our Refund and Return Policy below to understand our practices regarding returns and refunds.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within *48 hours* of delivery with the following details:
- Your order number.
- Clear photographs of the damaged or defective product.
We will review your request and, if approved, offer a Exchange or refund as per the situation.
Exchange policy
1.Exchanges are accepted within 7 days of delivery
2.Products must be in original condition with tags attached.
3.Allow us 7 working days to deliver the exchange item
Cancellation Policy
- Orders can only be canceled within *24 hours* of placing them. To request a cancellation, please email us at *watchauras5@gmail.com *.
Refund Process
If refund is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 3-7 business days.
Contact Us
For any questions or concerns about this policy, feel free to reach out to us:
*WatchAuras*
Email: watchauras5@gmail.com
Thank you for understanding our policies and supporting WatchAuras.